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CANCELLED: IA - Making a Case for Safety (up to 5.5 CEUs)
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When: 11-30-17
8:30am-3:30 pm
Where: Iowa
United States
Contact: (515) 277-1117

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Direct Service Workers – Making a Case for Safety


Learning to Listen – Defusing a Hostile Situation

WHEN: Thursday,  November 30,  2017

WHERE:  Plymouth United Church of Christ

                   Waveland Hall, 42nd & Ingersoll

                   Des Moines, IA 50212

INSTRUCTOR: Chief Jim Holler

On-Line Registration:


Direct Service Workers – Making a Case for Safety (3.0 CEUs)
Each day thousands of direct service workers make home visits in the United States and during these visits they investigate allegations of abuse and sexual assault, update safety plans for children, and monitor on-going foster care. Direct service workers are at risk for hostile behavior from the public when visiting clients at hotels, apartments or homes in unfamiliar or dangerous locations, especially at night. They have often been assaulted with knives and fists while attempting to visit homes where parents are facing various court actions, or where children are being placed into foster care. Most of these home visits are made by a single direct service worker, without a radio or other means of adequate communications, and direct service workers have been assaulted and/or killed while making such home visits. This workshop will address safety concerns from the law enforcement perspective by providing social workers with important safety related information that they can utilize each time they make a home visit on their own. The workshop will provide direct service workers with ways they can identify potentially harmful conditions and defuse volatile situations when encountered.




: 8 - 8:30 am

Class: 8:30 - 11:45 am


Member: $40

Non-Member: $60

Student Member: $20

Student Non-Member: $30


Learning to Listen – Defusing a Hostile Situation (2.5 CEUs)


Service providers spend countless hours behind the scenes assisting those in need. At times they may be forced to deal with individuals who become angry at the level of service being provided to them and will attempt to take their aggression out on the service provider. Despite efforts to control, circumstances can very quickly escalate into potentially dangerous situations. This presentation will stress the importance of not only recognizing a potentially dangerous situation, but also how to defuse it as quickly as possible. The presentation will also offer some life saving tips for the service provider on how to protect themselves if violence erupts. This workshop will help the service provider to use communication techniques that can very quickly defuse a hostile situation

About the Instructor:  Serving as Chief of Police for Liberty Township, Adams County, PA for 16 years and being Fire Marshal for 8 of those years has provided Chief Holler with an abundance of experience/material to draw upon for training purposes. Prior to his law enforcement career he served as a paid firefighter for 23 years for Montgomery County, MD.


:12:30 - 1:00 pm

Class:1:00 - 3:30 pm

Member: $35

Non-Member: $50

Student Member: $15

Student Non-Member: $25


Both Sessions

Member: $65

Non-Member: $105

Student Member: $30

Student Non-Member: $40






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